What Do End Users Want from their Pump Supplier?
With all of the mergers and acquistions happening in the pump supply marketplace, the editors of Pump Supply Magazine launched a survey to ask pump suppliers and end users their thoughts on the state of the pump supply chain.
They got a good response to the survey and share their results in the recent article by Lori Ditoro, Supply Chain Survey: End Users Require Strong Technical Knowledge, Personal Attention and Short Delivery Times.
The good news for most small to medium sized pump distributors is that most respondents rank the knowledge and expertise of the supplier as the primary consideration when purchasing equipment. End users still want the personal contact with the sales/technical staff who represent the supplier and say that that dynamic is changing with the internet and large distribution chains entering the market.
When asked about pump sourcing, 44.5 percent of respondents have direct relationships with OEMs, and 40 percent work with local distributors. Only 15.5 percent have relationships with large or multi-branch distributors.
The article goes on to list some of the obstacles that suppliers should try to overcome in the future according to the respondents of the survey as well as some comments regarding what the industry should do moving forward.
For the entire article, click here.
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