How Customer Service Reps Can Help Control Costs for Industrial Distributors
It’s more important than ever to control and recover expenses for industrial distributors. Small to medium sized distributors need every advantage to compete against their bigger competitors (who keep acquiring their peers) and online giants like Amazon and Grainger.
Your customer service reps (CSRs) can play a part in controlling costs and increasing profit margins. The key is to ensure you’re using new technology to help your CSRs accomplish these objective