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Software Support Specialist

Tribute Inc. in Hudson, Ohio is seeking a motivated Software Specialist to contribute to our continued growth providing enterprise software to our customer base of distributors and fabricators spanning across US and Canada. We pride ourselves on having a deep understanding of our customers' business processes and unique requirements.

This position provides high-quality customer support for our proprietary software and third party packages.

Position Description

To provide excellent real time customer support and satisfaction. This will be accomplished through:

  • Troubleshoot issues/problems reported by end users
  • Address client questions about features and functionality.
  • Effectively track completed work utilizing ticket tracking software
  • Deliver complete resolutions with professionalism and care.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Collaborate with team members to get customers solutions effectively and efficiently.
  • Recognize when issues needs to be expedited or escalated.
  • Help develop procedures for business operations and improvements.
  • Protect clients’ confidential information

Requirements

  • Post high school degree or equivalent relevant customer service
  • Proven customer support experience or experience as a client service representative
  • Ability to analyze data and utilize trouble-shooting skills to provide solutions in a timely manner.
  • Strong telephone handling skills and active listening
  • Friendly and customer oriented with the ability to adapt/respond to different types of personalities
  • Excellent written and verbal communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Travel is required up to 30%

How to Apply

Please send resume and cover letter to jschott@tribute.com