Services and Support
TrulinXcustomers benefit from the following services:
Implementation and Data Conversion
A TrulinX Implementation is the beginning of an important partnership. We pride ourselves on providing our customers with a highly structured and client focused implementation strategy. We provide knowledgeable training at your offices, which minimizes the disruption to your business and provides you the benefit of our expertise in your industry.
Our staff has years of experience in fluid power, fluid handling, motion control and automation distribution. We not only know the software, but how to use it to help you run your business run efficiently and profitably.
Our Implementation Specialists will work hand-in-hand with you, utilizing a proven process, to successfully guide you through converting your data and implementation – from an in-depth analysis of your Business Requirements all the way to guiding you onsite during your Go Live. Read more here.
Tribute Inc. believes in old-fashioned service – we still answer the phone. And the service reps who answer the phone have served internships at customer sites and will know you and your company's needs – you won't be just an anonymous number in an email queue.
Our customer satisfaction rating is consistently over 95% in all seven areas measured (Timeliness, Resolution Time, Courtesy, Willingness, Communication, Effectiveness & Knowledge) with an overall customer satisfaction rating of almost 98% – unheard of in the rest of our industry. 85% of our support calls are closed within the first day and an additional 8% are closed within the first week. This high percentage of closed calls reflects our staff's knowledge and expertise.
TrulinX offers inexpensive online training on many topics, such as Inventory Management and Sales Order Processing. These live virtual classes help you reduce travel costs and downtime associated with traditional training and allows your staff to implement knowledge gained immediately, offering real value to your work force.
We also offer free online tutorials to help you learn the major functions of TrulinX quickly and easily. You can access the tutorials on our website for convenient training available 24 hours a day, 7 days a week.
Our TrulinX Business Process Consultants will work with you and your employees to help you solve your business challenges and maximize your software investment. Consulting is available on topics such as general ledger reconciliation, inventory management, system administration, bill of materials setup/processing, and more. You may also choose a full operations audit or an "Expert for a Day" for more customized options.
User's Group - TribNet
TrulinX users are eligible to join the TribNet user group. TribNet is an organization of TrulinX users which offers its members the opportunity to increase networking, share best practices, and get greater benefits out of their TrulinX software. Members convene in a yearly meeting and receive discounts on online training. They may also communicate via the TribNet Basecamp group.
Members of TribNet have the opportunity to be elected to the Program Priority Assignment Board. This board meets twice a year to review and prioritize the current TrulinX open project list. This helps determine the direction for future TrulinX development.
Calculate your bottom line improvement with TrulinX here!